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Call Us: (623) 263-ARMS

Monday – Friday 8:00 a.m. – 4:00 p.m.

FAQ

How can we help you?

Arms Industries cares about its clients and customers, and wants to assist them in finding answers to frequently asked questions promptly. We encourage you to explore our website to learn more about the vibrancy of Arms Industries products and services. You will find an exciting, diverse, and supportive community of staff members available to assist you. We are strongly committed to the success of our customers and clients, and we are proud of the accomplishments of our distributors.

We appreciate your patience and understand your question may not be related to any of the FAQ listed below. If you have specific questions about our products or services, or for general questions, we invite you to use our Contact Us form for faster service. There, you will find a list of departments and their contact information.

Common purchase queries answered

Orders and Shipping

We always strive to ship next business day, however sometimes there are delays due to unforeseen circumstances. (e.g. billing/shipping errors, holidays). Once domestic orders have shipped, and depending on shipping carrier selected (e.g., USPS, UPS), orders typically take 2-5 business days to be delivered.

On the home page, in the upper right corner, next to the menu options, you will see text that says “My Account”. Select it and following the on-screen instructions to set-up an account. You will be prompted to verify your account via email. If you don’t see an email from us in your inbox, please check your spam folder.

We cannot change the shipping address once your order has entered the shipping phase of processing your order. If you need to update the shipping address and your order hasn’t shipped yet, you’ll need to request an address change or cancellation and order again. PLEASE NOTE: for credit card verification, the shipping address must match exactly as it appears on your credit card statement.

Once your order has been shipped, we will send you an email with your tracking information. To track your package, simply click on the link provided. You may also review your order and download your invoice from the “Order History” section of your customer account by clicking “My Account” on our website.

No! We take credit card data security very seriously, and we do not have access to your credit card information. We use Authorize.net to securely handle credit card information. 

Yes, all domestic and international orders are shipped via USPS Priority Mail or UPS ground with signature receipt confirmation required upon delivery from customer.

* Please see international shipping notification below:

We currently ship to most countries that accept USPS, UPS, and DHL. If you do not see your country as an option during checkout, please contact us at [email protected], and we will look into it for you.

 

In most cases, yes. However, split shipments do happen for a variety of reasons, to include, but not limited to, having inventory stored in different locations, back-orders, or custom made products.

Get in touch with Arms Industries support by calling (623) 263-2767. We understand your time is valuable. In an effort to give you the best customer experience possible, we encourage you to use our Contact Us form. There, you will find a list of departments and their contact information.

Yes. For credit card verification and security, you must enter your billing address exactly as it appears on your credit card statement. Our payment provider Authorize.net will block payments for which the customer-entered zip/postal code does not match the code on file with the card-issuing bank.

If you need to return or exchange an item

Returns and Exchanges

We are happy to accommodate “Eligible” returns/exchanges within 15 days from date of purchase. Customer must email Customer Service at [email protected] with “Returns” in subject box and request a Return Authorization Number (RMA). An RMA number is required to return any product to us. Returns without an approved RMA number on package will be rejected. Please see our Return Policy for more details.

Email us as soon as you notice the wrong item. Include the original order confirmation number, what item you expected to receive, and describe or send pictures of the wrong item in the initial email, it will help expedite the resolution process.

For domestic orders, we may send a pre-paid return shipping label for the wrong item to your email address on file, then drop the package off at your local USPS or UPS location. We will also set up a reshipment of the correct item, so you will not have to reorder.

We take great care to ensure that your order arrives to you safe and sound. We also understand that sometimes, things happen in transit. While this can be frustrating, please be assured that we are here to help. Please contact our Customer Support team at [email protected] within 5 business days of delivery with your order number, and detailed photos of the damage or defect.

No! Coupon codes cannot be combined with any other promotions.

You can change a shipping address within 60 minutes of placing your order. In the event that you require a complete change in your shipping address information, please contact us immediately so that we can either attempt to cancel the order or request a “return to sender.” That way, you can place a new order using the updated address.

Yes, if you act fast you can cancel or change an order within 60 minutes of placing it. To change or cancel an order within 60 minutes, you’ll have to give us a call at (623) 263-2767.

If you wish to purchase an item that is “Out of Stock”, we encourage you to take advantage of being notified when the item becomes available again. To do this, enter your email address under “Notify me when the item is back in stock”, on the specific product page and submit it. When the item becomes available, our system will notify you.

*Many international orders are subject to tariffs/duties to be paid by the customer. These fees and taxes are the sole responsibility of the customer and are not factored into the price at purchase. Please be sure to research your countries rules, regulations, tariffs, and duties before placing your order.

At this time we are unable to ship to the United Arab Emirates, Guatemala, Bolivia, Iran, and Nicaragua. Belarus, Burundi, Caribbean Netherlands, Angola, Cameroon, Central African Republic, Congo – Brazzaville, Congo – Kinshasa, Cuba, Côte