Frequently Asked Questions
Arms Industries cares about its customers and wants to assist them in finding answers to frequently asked questions promptly. We encourage you to explore our website to learn more about the vibrancy of Arms Industries products and services. You will find an exciting, diverse, and supportive community of staff members. We are strongly committed to the success of our customers and clients, and we are proud of the accomplishments of our distributors.
We appreciate your patience and understand you have questions. If you have specific questions about our products or services, or for general questions, we invite you to use our Contact Us form for faster service. There, you will find a list of departments and their contact information.
We always strive to ship next business day, however sometimes there are delays due to unforeseen circumstances. (e.g. billing/shipping errors, holidays, payment verification).
We are more than happy to accommodate “Eligible” returns/exchanges within 10 days from date of purchase. Customer must email Customer Service at [email protected] with “Returns” in subject box and request a Return Authorization Number (RMA). An RMA number is required to return any product to us. Returns without an approved RMA number on package will be rejected. Please see our Return Policy for more details.
We cannot change the shipping address once your order has entered the shipping phase of processing your order. If you need to update the shipping address and your order hasn’t shipped yet, you’ll need to request an address change or cancellation and order again. PLEASE NOTE: for credit card verification, the shipping address must match exactly as it appears on your credit card statement.
Once your order has been shipped, we will send you an email with your tracking information. To track your package, simply click on the link provided. You can review your order and download your invoice from the “Order History” section of your customer account by clicking “My Account” on our website.
Get in touch with Arms Industries support by calling (623) 263-2767. In an effort to give you the best customer experience possible, we encourage you to take advantage of our Contact Us page. In most cases this is the fastest and easiest option. Our team is here to help.
Yes, all orders within the U.S. are shipped via USPS Priority Mail or UPS ground with signature receipt confirmation required upon delivery from customer.
Yes. For credit card verification and security, you must enter your billing address exactly as it appears on your credit card statement. Our payment provider Authorize.net will block payments for which the customer-entered zip/postal code does not match the code on file with the card-issuing bank.
If you have a question not listed here, we encourage you to contact Support for further assistance. We are here to help!